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Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted.
Expedited orders must be placed before 1pm ET.
We also offer expedited shipping – two day and next day on merchandise that is in stock.
For further details, please visit our Shipping Policy page.
For your convenience, we accept returns for items purchased at Steven and Steve Madden stores (only stores in the USA excluding Colorado and Utah locations and Steve Madden Outlets). We gladly accept returns of unworn merchandise within 30 days of delivery.
If there is no store near you then you may obtain return authorization via phone, Live Chat, e-mail or by signing into your account and going into your order. The authorization requests must be made within 30 days from when your order is delivered.
Shipping charges are not refundable and there is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Clearance items and earring purchases cannot be returned or exchanged.
Click here to view our full Return Policy
Make sure you are standing, wearing the socks or stockings you will wear with your new shoes. Then convert the measurement to your shoe size using the following charts:
Measuring from home is as easy as knowing what size you currently wear and reading below.
Steve Madden women's styles start at size 5, however MOST start at size 5½ . Most styles are available in half sizes from 5½ to 10, and many are available in size 11. We do not offer size 10½. Steve Madden women's slippers and some casual styles are available in whole sizes only from 5 to 11. If you wear a half size and only whole sizes are available, we recommend ordering the next size up unless otherwise noted. All styles are available in standard width B only.
Steve Madden men's styles start at size 7, however MOST start at size 8. Most styles are available in half sizes from 8 to 11, and whole sizes 12 and 13. Some casuals are available in whole sizes 14 and 15 as well. Many Steve Madden men's styles are available in whole sizes only from 7 to 13. If you wear a half size and only whole sizes are available, we recommend ordering the next size up unless otherwise noted. All styles are available in standard width D only.
Steven by Steve Madden styles start at size 5½, however MOST start at size 6. Most styles are available in half sizes from 6 to 10. Some Steven casuals are available in whole sizes only from 6 to 10. If you wear a half size and only whole sizes are available, we recommend ordering the next size up unless otherwise noted. All styles are available in standard width B only.
Although we strive to provide consistent sizing across product lines, some styles may run smaller or larger than our regular sizing.