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For a limited time only, enjoy FREE SHIPPING on all shoe/boot orders, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. Promotion may not be combined with any other offers unless explicitly noted. The cost for shipping will automatically be deducted at checkout for all eligible orders.
For further details, please visit our Shipping Policy page.
For a limited time only, enjoy FREE RETURNS on all orders, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. We gladly accept returns on unworn merchandise within 30 days of delivery. All handbags and accessories must have original tags attached. All clearance items are final sale and may not be returned or exchanged.
For your convenience, we accept online returns at Steve Madden stores. Take the merchandise in its original packaging and the packing slip from the shipping carton to the store. Click here to find a store near you. Returns will be refunded to the original method of payment or as store credit.
For returns by mail, sign in to your account, under Order Detail & Tracking click ‘View Order’ then click ‘Return Request’ next to the item(s) you wish to send back. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued.
Click here to view our full Return Policy.
ENJOY FREE SHIPPING ON ALL SHOE & BOOT ORDERS AND FREE RETURNS!
For a limited time only! Valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. Please note this promotion may not be combined with any other offers unless explicitly noted.
Clearance items, shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.
*Xpresspost 1-2 day shipping is not available for the three territories; Northwest Territories, Nunavut, and Yukon.
*Xpresspost orders must be submitted by 1:00 PM EST to be shipped the same day. Orders placed after 1:00 EST will ship the following business day.
*We do not ship on holidays such as New Year’s Day, Family Day, Good Friday, Victoria Day, St. Jean Baptiste Day, Canada Day, Labor Day, Thanksgiving, Christmas, Boxing Day
*We cannot guarantee delivery dates will be met for Xpresspost shipping methods on clearance merchandise because clearance merchandise is in very limited supply and it may take additional days to process and ship.
*Item must be in stock. Pre-order items will ship on or about their expected ship date.
The cost for shipping is $30.00 per order. Items going to Northwest Territories, Nunavut, and Yukon are shipped via Xpresspost and will arrive within 7 business days
We will send you a shipping confirmation email when all or part of your order is shipped that will include the Canada Post tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.