SHIPPING:

For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $50, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. This promotion is not valid on clearance items and may not be combined with any other offers unless explicitly noted. The cost for shipping will automatically be deducted at checkout for all eligible orders.

For further details, please visit our Shipping Policy page.

RETURNS:

We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Shipping charges are not refundable. Returns will be refunded to the original method of payment. All clearance items, bodysuits, earrings, masks, mask filters, and items marked as final sale are not eligible for returns/exchanges.

IN STORE: For your convenience, we accept online returns at Steve Madden stores (this excludes online exclusive and Apparel items). Take the merchandise in its original packaging and the packing slip from the shipping carton to the store. Click here to find a store near you.

BY MAIL: For returns by mail, sign in to your account, under Order Detail & Tracking click ‘View Order’ then click ‘Return Request’ next to the item(s) you wish to send back. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued.

Click here to view our full Return Policy.

Shipping Policy

FREE STANDARD SHIPPING SPECIAL OFFER (LIMITED TIME ONLY)
Enjoy Free Standard Shipping on orders over $50 and easy returns. Free Shipping promotion is valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. Please note, this promotion may not be combined with any other offers unless explicitly noted. This offer is not valid on Clearance Items.

SHIPPING OPTIONS

Please note, due to a high volume of orders, we are experiencing some shipping delays. We are working hard to process your order as fast as possible.

SHIPPING METHOD	DELIVERY TIME	ORDER SUBTOTAL	SHIPPING CHARGE
Standard	3-7 business days	$0.01-$50	$8.95
Standard	3-7 business days	Over $50	FREE*
Xpresspost	1-3 business days	-	$15.95
NT/NU/YT orders sent via Xpresspost	7 business days	-	$30

* Clearance-only orders are not eligible for free shipping.

Clearance items, shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.

Xpresspost 1-3 days shipping is not available for the three territories; Northwest Territories, Nunavut, and Yukon. Xpresspost orders must be submitted by 1PM ET to be shipped the same day, orders placed after 1PM ET will ship the following business day.

We cannot guarantee delivery dates will be met for Xpresspost shipping methods on Clearance merchandise as supply is very limited and it may take additional days to process and ship.

Item(s) must be in stock. Pre-order items will ship on or about their expected ship date. If your order contains in stock and pre-order items, in stock items will be dispatched using your chosen shipping method and pre-order items will be shipped separately once stock is available.

We do not ship on holidays such as New Year’s Day, Family Day, Good Friday, Victoria Day, St. Jean Baptiste Day, Canada Day, Labor Day, Thanksgiving, Christmas, and Boxing Day.

NORTHWEST TERRITORIES, NUNAVUT, AND YUKON

The cost for shipping is $30.00 per order. Items going to Northwest Territories, Nunavut, and Yukon are shipped via Xpresspost and will arrive within 7 business days

SHIPPING PROCEDURES

SHIPPING CONFIRMATION EMAILS

We will send you a shipping confirmation email when all or part of your order is shipped that will include the Canada Post tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.

SHIPPING IN MULTIPLE PACKAGES

If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.

TRACKING YOUR ORDER

There are three easy ways to track your order:

Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing postal code.
Log in to My Account and go to the My Orders section. From there you will be able to choose which order you’d like to view and you will have an option to track the order.
You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the Canada Post tracking number.

DELIVERING YOUR PACKAGE

We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays
Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
Most items are available to ship in 1-2 business days unless otherwise noted.