You will receive an order confirmation via email.
Please contact us immediately via Live Chat or by calling 1-877-940-9480 to cancel an order. Once the order has been sent to a shipping facility, we are not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.
Please contact us immediately via Live Chat or by calling 1-877-940-9480. If you contact us within 20 minutes of placing your order, it may be possible to make changes. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Final Sale/Clearance items may not be returned or exchanged.
Most orders are shipped the next business day after they are placed. We use Canada Post ground shipping for all orders. Orders arrive within 3-7 business days, unless Xpresspost was chosen at checkout. Orders shipped via Xpresspost will arrive in 1-3 business days; orders to Northwest Territories, Nunavut, and Yukon usually take about 1 week to arrive. Pre-orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been canceled based on demand. Due to high volume of orders on best-selling styles, the estimated ship date may be pushed to the next ship date on the basis of first come first serve. See Shipping Policy for more details.
If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the Canada Post tracking number. Click on it to see the status of your shipment.
If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. If you paid using AfterPay or Affirm your account will be refunded. You can also check the status online by signing in to your account and going to "My Orders".
A pre-order item is one that you are ordering before we have it in inventory. You may cancel a pre-order item up until the time your order has begun processing. To cancel a pre-order item, please contact us via email at firstname.lastname@example.org, Live Chat or by calling 1-877-940-9480. Once your order has been sent to a shipping facility it may no longer be canceled. There is a small chance that certain pre-orders may be canceled based on demand, in which case, a refund will be issued the same day the order is canceled and usually reflects in 3-5 business days.
AfterPay/Affirm will start processing the installments as soon as the order is placed; your purchase will be split into 4 payments, payable every 2 weeks.
If you cancel the order, AfterPay/Affirm will be notified and any upcoming installments will be canceled/adjusted and all payments made up until that point will be refunded.
You may click the search bar in the upper right corner of every webpage and type in what you would like to find. You can use the search by a style name or category (Example: type "Pumps") and all the styles in that category will display. Then you can use the "Filter by" categories to find the styles that have the color, size, heel height and price you are looking for.
We’re continuing to practice safety measures to ensure everyone’s comfort and well-being. To learn more about want to expect when visiting our stores, click here.