- WHAT'S NEW
For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $50, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. This promotion is not valid on Clearance Items and may not be combined with any other offers unless explicitly noted. The cost for shipping will automatically be deducted at checkout for all eligible orders.
For further details, please visit our Shipping Policy page.
For a limited time only, enjoy FREE RETURNS on all orders, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. We gladly accept returns on unworn merchandise within 30 days of delivery. All handbags and accessories must have original tags attached. All clearance items are final sale and may not be returned or exchanged.
For your convenience, we accept online returns at Steve Madden stores. Take the merchandise in its original packaging and the packing slip from the shipping carton to the store. Click here to find a store near you. Returns will be refunded to the original method of payment or as store credit.
For returns by mail, sign in to your account, under Order Detail & Tracking click ‘View Order’ then click ‘Return Request’ next to the item(s) you wish to send back. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued.
Click here to view our full Return Policy.
Use an old toothbrush and toothpaste. Then wipe off with a damp rag or rinse under cold water.Cowhide, calfskin, kidskin
Keep well-polished. Polishing keeps shoes looking good, as well as keeping leather soft. As a preventative measure, it's advisable to apply several coats of transparent polish before shoes are worn for the first timeFabric shoes
Wash some fabric shoes by hand and let air dry at least once a month to keep them looking new. Keep the shape by stuffing with newspaper and replace as it gets soaked through. Newspaper helps speed up the drying process.Nubuck
Wipe with cloth or use soft brush to remove surface dirt.Patent leather
Remove surface soil with damp cloth. Occasionally apply soft cream polish or thin film of Vaseline petroleum jelly. To keep leather flexible, apply conditioner or preservative. For good results, clean patent leather with Windex.Reptile (alligator, lizard, crocodile, snake)
Snakeskin should only be polished with a soft cloth that is wiped with the grain. Spraying lightly with hairspray will help to keep the grain down.Satin
Regular trips to the dry cleaners will keep them looking new.Suede shoes
Should be brushed clean with a suede brush or light sand paper. This will raise the nap of the leather as well as loosen dirt. Never use water on suede because the dissolved minerals usually cause spotting. Stains such as paint or glue can be removed with fine sandpaper. A gum eraser or soft side of an emery board helps remove spots.
FUN TIP - If your leather laces always come undone, keep them tied by sprinkling a few drops of water on the knot.