Return Policy – Steve Madden Canada

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Return Policy

Covid Letter

HOLIDAY RETURN POLICY

Orders placed November 1st through December 31st can be returned until January 31st 2023.

RETURNS

We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Shipping charges are not refundable. Returns will be refunded to the original method of payment. All clearance items, earrings, masks, and mask filters are final sale and may not be returned or exchanged.

* Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. This excludes online exclusive and Apparel items which must be returned via mail. Take the merchandise in its original packaging and the packing slip from the shipping carton to the store. Click here to find a retail store near you.

* Return via mail: For returns by mail, please sign in to your account, under Order Detail & Tracking click ‘View Order’, then click ‘Return Request’ next to the item(s) you wish to send back and choose the reason for the return. After you hit next, you will then be able to print a return shipping label to use to ship the items back to us. You may give the package to a Canada Post office. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Returns by mail are only accepted for orders placed online.

You may request a return online by signing into your account, via phone 1-877-940-9480, by email info@stevemaddencanada.ca, or by live chat. Usual turnaround time is 1-2 weeks from time shipped to when refund is issued.

Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.

PLEASE NOTE:

  • Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges.
  • Online exclusive product must be returned by mail, not in store.
  • Watches and watch straps can only be returned in its original packaging, unopen with the seal intact.
  • Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.

Also see FAQ's

Exchanges

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Therefore, we suggest you place a new order for the style color you want and then call customer service at 1-877-940-9480 to get return authorization and a prepaid Canada Post shipping label to send the original item back to us as a return. When you call Customer Service, please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse.

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