Louella Black

SHIPPING:

For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $100, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. This promotion is not valid on clearance items and may not be combined with any other offers unless explicitly noted. The cost for shipping will automatically be deducted at checkout for all eligible orders.

For further details, please visit our Shipping Policy page.

RETURNS:

We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Shipping charges are not refundable. Returns will be refunded to the original method of payment. All clearance items, bodysuits, earrings, and items marked as final sale are not eligible for returns/exchanges.

*Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores (this excludes online exclusive and Apparel items which must be returned via mail). Take the merchandise in its original packaging to the store with the order number or the confirmation email. Click here to find a store near you.

*Return by mail: For returns by mail, sign in to your account, under Order Detail & Tracking click ‘View Order’ then click ‘Return Request’ next to the item(s) you wish to send back. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued.

For more details, please visit our Return Policy page.