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SHIPPING:

Free Shipping on order over $75 is valid within Canada except for the three territories; Northwest Territories, Nunavut, and Yukon. Please note this promotion may not be combined with any other offers unless explicitly noted.

Clearance items, shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.

For further details, please visit our Shipping Policy page.

RETURNS:

For your convenience, we accept online returns at Steve Madden stores. We gladly accept returns of unworn merchandise within 30 days of delivery. All handbags and accessories must have original tags attached. Take the merchandise in its original packaging and the packing slip from the shipping carton to the store. Click here to find a store near you. Returns will be refunded to the original method of payment or as store credit.

Steve Madden will gladly authorize returns of UNWORN Merchandise within 30 days of receipt of your order. Please sign into your account, under Order Detail & Tracking click ‘View Order’ then click ‘Return Request’ next to the item you wish to send back.

Shipping charges are not refundable and there is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued.

Clearance Items and Earrings may not be returned or exchanged. All purchases are final on Clearance items and Earrings.

Click here to view our full Return Policy

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GREATER TORONTO AREA

TORONTO PREMIUM OUTLET

13850 Steeles Avenue West Unit 1210

Toronto, Ontario L7G0J1

Tel.: 905-636-1840

Hours of Operation: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pick-up location: Parking Lot A09 (off of Steeles Entrance)


SQUARE ONE SHOPPING CENTER

100 City Centre Drive

Mississauga, Ontario L5B 2C9

Tel.: 905-277-8160

Hours of Operation: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pick-up location: Entrance #8 (Simon’s/Sportchek)


FAIRVIEW MALL

1800 Sheppard Avenue

Toronto, Ontario M2J 5A7

Tel.: 416-460-6446

Hours of Operation: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pick-up location: Entrance #4 (St. Louis Restaurant Entrance)


TORONTO EATON CENTER

220 Yonge Street

Toronto, Ontario M5B 2H1

Tel.: 647-351-7463

Hours of Operation: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pedestrian pick-up location: James Street (Entrance in between Aritzia and Pink Level 2)

Vehicle pick-up location: Yonge St Parkade; Parking Level 1


SHOO TORONTO EATON CENTER

220 Yonge Street

Toronto, Ontario M5B 2H1

Tel.: 416-977-5252

Hours of Operation: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pedestrian pick-up location: James Street (Entrance in between Aritizia and Pink Level 2)

Vehicle pick-up location: Bay and Dundas Parkade; Parking Level 1


SCARBOROUGH TOWN CENTER

300 Borough Drive

Scarborough, Ontario M1P 4P5

Tel.: 416-296-7463

Hours of Operation: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pick-up location: Entrance #2 (Moxie’s Restaurant Entrance)


YORKDALE SHOPPING MALL

3401 Dufferin Street

Toronto, Ontario M6A 2T9

Tel.: 416-782-7463 or 416-782-2577

Hours of Operation: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pick-up location: BLUE LOT A2


SHERWAY GARDENS

25 The West Mall

Toronto, Ontario M9C 1B8

Tel.: 416-620-5050

Hours of Operation: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pick-up location: Zone 3- HBC Level #3 Parking Deck


VAUGHAN MILLS

1 Bass Pro Mills Drive

Concord, Ontario L4K 5W4

Tel.: (905) 760-8280

Hours of Operations: 10am-6pm, 7 days a week

Phone orders only, Credit Card orders only

Pick-up location: Entrance #4



OTTAWA

Bayshore Shopping Centre

100 Bayshore Drive

Ottawa, Ontario K2B 8C1

Tel.: 613-721-7463

Hours of Operation: Monday to Saturday 11am-7pm, Sunday 11am-5pm

Phone orders only, Credit Card orders only

Pick-up location: Entrance #5, Located in the south lot (near HomeSense)


Rideau Centre

50 Rideau Street

Ottawa, Ontario K1N 9J7

Tel.: 613-241-6060

Hours of Operation: Monday to Saturday 11am-7pm, Sunday 11am-6pm

Phone orders only, Credit Card orders only

Curbside pick-up location: Green Parkade (P1)

In mall pick-up location: Level 1 Centre Court



QUEBEC

Carrefour Laval Shopping Center

3035 Boulevard le Carrefour

Laval, QC H7T 1C8

(Local #R-016)

Tel.: 450-688-2505

Hours of Operation: Monday to Friday 11am-7pm, Saturday to Sunday 11am-5pm

Phone orders only, Credit Card orders only

Pick-up location: Entrance T-1


Les Promenades St-Bruno Shopping Center

270 Boulevard des Promenades

St-Bruno-de-Montarville, QC J3V 5K4

(Local #L012)

Tel.: 450-653-7463

Hours of Operation: Monday to Friday 11am-7pm, Saturday to Sunday 11am-5pm

Phone orders only, Credit Card orders only

Pick-up location: Entrance 5


Montreal – Peel St.

1021 Sainte-Catherine Ouest

Montreal, QC H3B 1H1

(Local #L012)

Tel.: 514-282-8668

Hours of Operation: Monday to Friday 11am-7pm, Saturday to Sunday 11am-6pm

Phone orders only, Credit Card orders only

Pick-up location: Store Entrance



GRANDE RÉGION DE TORONTO

Toronto Premium Outlet

13850 Steeles Avenue West Unit 1210

Toronto, Ontario L7G0J1

Numéro du magasin: 905-636-1840

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Stationnement A09 (Entrée sur)


SQUARE ONE SHOPPING CENTER

100 City Centre Drive

Mississauga, Ontario L5B 2C9

Numéro du magasin: 905-277-8160

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Entrée #8 (Simon’s/Sportchek)


FAIRVIEW MALL

1800 Sheppard Avenue

Toronto, Ontario M2J 5A7

Numéro du magasin: 416-460-6446

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Entrée #4 (St. Louis Restaurant Entrée)


TORONTO EATON CENTER

220 Yonge Street

Toronto, Ontario M5B 2H1

Numéro du magasin: 647-351-7463

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Cueillette à pied: Rue James (Entrée entre Aritzia et Pink Niveau 2)

Ramassage à la voiture: Stationnement Yonge St; Niveau 1


SHOO TORONTO EATON CENTER

220 Yonge Street

Toronto, Ontario M5B 2H1

Numéro du magasin: 416-977-5252

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Cueillette à pied: Rue James (Entrée entre Aritzia et Pink Niveau 2)

Ramassage à la voiture: Stationnement Bay et Dundas; Niveau 1


SCARBOROUGH TOWN CENTER

300 Borough Drive

Scarborough, Ontario M1P 4P5

Numéro du magasin: 416-296-7463

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Entrée #2 (Entrée Moxie’s Restaurant)


YORKDALE SHOPPING MALL

3401 Dufferin Street

Toronto, Ontario M6A 2T9

Numéro du magasin: 416-782-7463 or 416-782-2577

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Stationnement Bleu A2


SHERWAY GARDENS

25 The West Mall

Toronto, Ontario M9C 1B8

Numéro du magasin: 416-620-5050

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Zone -3 – Niveau HBC Stationnement #3


VAUGHAN MILLS

1 Bass Pro Mills Drive

Concord, Ontario L4K 5W4

Numéro du magasin: (905) 760-8280

Heures d’affaires: 10h-18h, 7 jours par semaine

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Entrée #4



OTTAWA

Bayshore Shopping Centre

100 Bayshore Drive

Ottawa, Ontario K2B 8C1

Numéro du magasin: 613-721-7463

Heures d’affaires: Lundi au samedi 11h-19h, dimanche 11h-17h

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Entrée #5, situé dans le stationnement sud (proche de HomeSense)


Rideau Centre

50 Rideau Street

Ottawa, Ontario K1N 9J7

Numéro du magasin: 613-241-6060

Heures d’affaires: Lundi au samedi 11h-19h, dimanche 11h-18h

Commandes par téléphone seulement, carte de crédit seulement

Curbside pick-up location: Parkade Vert (P1)

Cueillette au centre commercial: Niveau 1 cours centrale



QUEBEC

Carrefour Laval Shopping Center

3035 Boulevard le Carrefour

Laval, QC H7T 1C8

(Local #R-016)

Numéro du magasin: 450-688-2505

Heures d’affaires: Lundi au vendredi 11h-19h, samedi et dimanche 11h-17h

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Entrée T-1


Les Promenades St-Bruno Shopping Center

270 Boulevard des Promenades

St-Bruno-de-Montarville, QC J3V 5K4

(Local #L012)

Numéro du magasin: 450-653-7463

Heures d’affaires: Lundi au vendredi 11h-19h, samedi et dimanche 11h-17h

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Entrée 5


Montreal – Peel St.

1021 Sainte-Catherine Ouest

Montreal, QC H3B 1H1

(Local #L012)

Numéro du magasin: 514-282-8668

Heures d’affaires: Lundi au vendredi 11h-19h, samedi et dimanche 11h-18h

Commandes par téléphone seulement, carte de crédit seulement

Endroit de ramassage: Entrée du magasin



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